SHIPPING POLICY

Last Updated: September 4, 2026

Every Saint Monet order is prepared with intention. Please review the information below before placing your order.

Order Processing

Orders are generally processed within 2-5 BUSINESS DAYS, excluding weekends and holidays.

Processing time is separate from shipping/transit time.

Please note: Processing time refers to the time required for Saint Monet to prepare your order before it is transferred to the shipping carrier. Shipping/transit time begins after the carrier accepts your package.

During launches, restocks, holidays, promotions, or periods of high order volume, processing times may be longer. Any significant delays will be communicated when reasonably possible.

Custom or made-to-order products may have separate processing timelines listed on their respective product pages.

Orders containing multiple products may ship together once all items are ready for fulfillment. If an order will be shipped separately, available tracking information will be provided for each shipment.

Shipping

Shipping rates and available delivery methods are displayed during checkout.

Estimated delivery times provided by a shipping carrier are estimates and are not guaranteed by Saint Monet.

Once an order has been transferred to the shipping carrier, transit delays caused by the carrier, weather, service interruptions, holidays, or other circumstances outside Saint Monet's reasonable control may affect delivery.

Tracking

When your order ships, tracking information will be sent to the email address or phone number provided at checkout.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before submitting your order.

If you notice an error, contact us at therealsaintmonet@gmail.com as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Saint Monet is not responsible for packages delivered to an incorrect address supplied by the customer.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility.

Lost, Stolen, or Missing Packages

If tracking indicates that a package was delivered but you cannot locate it, first check the surrounding delivery area, household members, neighbors where appropriate, and the shipping carrier.

Then contact us at therealsaintmonet@gmail.com so we can assist you with the next appropriate steps.

A carrier's confirmed delivery scan does not automatically establish eligibility for a refund or replacement. Claims are reviewed individually.

Returned-to-Sender Packages

Packages returned because of an incorrect or incomplete address, failed delivery attempts, refusal, or other customer-related delivery issues may require additional shipping charges before being resent.

International Shipping

International customers are responsible for any applicable customs duties, taxes, import fees, or brokerage charges imposed by their destination country unless otherwise stated at checkout.

International orders may experience customs-related delays outside Saint Monet's control.

QUESTIONS ABOUT YOUR ORDER?

If you have questions regarding the status or shipment of your order, please contact us at therealsaintmonet@gmail.com and include your order number.